Company Overview

Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside + Bozeman = Obōz. 

True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.

Position Overview

This role will serves as the liaison of Oboz Footwear to our retailers, buyers and sales reps. By developing strong relationships and providing excellent service via telephone and email, this person exemplifies Oboz Footwear’s love and commitment to doing things the right way. Whether it be providing consultation resolving an order issue, billing and shipping inquires, or other concerns, this position exemplifies our commitment to excellent customer service.

Your Impact

The primary functions of this role include but are not limited to:

  • Live. The. Brand.
  • Territory Management: Through working with your assigned territories, gain intimate knowledge of the unique aspects and needs of the retailer and the sales reps. Knowledge of each territory, their needs and expectations is crucial for outstanding customer service.
  • Customers Service: Develop relationships with retailers, buyers and sales reps that support the growth of Oboz.
  • Product Knowledge: By understanding the product line architecture, end use, and fit be en expert on the Oboz product line and solutions to enable excellent recommendations and consultations for Oboz Customers, Dealers and Sales Reps.
  • Order Management: By being an expert with Oboz ERP platform (Logon), proactively manage orders. Owning all aspects from entry, revision, allocation, routing and shipping. This includes communication with the warehouse as needed.
  • Process Improvement: Work with the Customer Service Manager to collaboratively evaluate and evolve processes, with a key focus on ensuring excellent customer service and order accuracy.
  • Reporting: Create and deliver monthly reports on product trends, issues, complaints, and other relevant dealer services information, including suggested ideas and/or action items and solutions.
  • Customer Service Team Support: assist as needed to answer phones and support during busy times or when staffing is needed.
  • Swag: Manage swag (laces, stickers, etc.) inventory and sending to retailers and reps as requested and needed. o Other duties as assigned.

What You Bring

  • Excellent Customer Service attitude
  • Strong willingness to learn everyday
  • Strong initiative to ensure all goals and objectives are being met
  • Excellent communication and interpersonal skills, both written and verbal
  • Able to effectively perform in a fast-growth environment
  • Strong attention to detail and accuracy, problem solving and follow through
  • Able to effectively deal with multiple priorities/activities without compromising accuracy or responsiveness
  • Comfortable prioritizing own workday and creating self-imposed deadlines, and timeline and meeting them.
  • This position will be spent sitting, working on computer monitors and answering phones. Travel is <5%.
  • Bachelors Degree or high school diploma with minimum of 3 years of customer service.
  • Experience with an ERP System, Excel, Word and computer skills. ·
  • Outdoor product experience
  • Hands on experience with order entry, customer database management and online/phone interactions.

Company Social Responsibility

  • Display an active commitment towards brand purpose and values.
  • Embrace opportunities to introduce new, sustainable ideas for innovation.
  • Support the promotion of human rights throughout the business.
  • Acts without delay to address serious human rights and labor rights violations that threaten the safety and wellbeing of Oboz employees, customers or those working in factories as part of the Oboz global supply chain.
  • Follow all company procedures and policies as specified in the Oboz company handbook and support company efforts in all environmental, social and governance (ESG) actions.

Sustainability

Sustainability is at the heart of being true to the trail. We love the outdoors, and the way we figure, the more trees the more outdoors for us all to enjoy; so, we plant a tree for every pair of Obōz sold. Our HQ is powered by clean wind energy – 100% of our office power comes from wind farms in Central Idaho and Washington. We carbon-offset our shoe shipments, employee travel and the office utility bill. And, the shoes we don't sell make a difference, too – we donate our unsellable (but still trail-worthy) shoes, partnering with Project Sole and local non-profits to find feet in need.

Company Culture

Oboz has a small but growing family-feel team. We are collaborative and thrive on cross-functional relationships. We care about our customers, the outdoors and each other. Our office is relaxed and non-conventional with a dog-friendly culture and we have world class trails right outside our front door. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. We are proud of our amazing brand and we aspire create the best and most comfortable footwear in the world so everyone can enjoy the outdoors with us. We want to share our success with other passionate people who enjoy working in a fast-paced industry and share our company values.

Compensation

As well as amazing footwear benefits and awesome folks to work with, Oboz offers a competitive compensation and benefits package including Medical, Dental, and vision, 401k retirement and paid time off.

Equal Opportunity

Obōz Footwear is an Equal Opportunity Employer, all applications will be reviewed based on skill and qualifications for the role. As the “True to the Trail” brand, we are committed to being true to our people and hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Want to join us? 

Please send your resume and cover letter to [email protected].  Please enter "Dealer Services Representative" in the subject line of your application email to identify the role for which you are applying.  Review of resumes will begin immediately and will continue until the position is filled.