Once you place your order, it is immediately sent to our warehouse for processing and, unfortunately, we are unable to cancel or adjust the order.No exceptions will be made.

Please start a return within 30 days of your orders arrival date if you no longer wish to keep your purchase.

Unfortunately, no. Orders are immediately sent to our warehouse for processing once they are placed and we cannot make any adjustments. No exceptions will be made.

Please allow up to 2 business days after order is confirmed to receive shipping confirmation with tracking info. Oboz does not ship orders on weekends so orders made after 12pm MT on Fridays will ship out on the following weekday along with orders made over the weekend. If you have any questions/concerns, please feel free to reach out Monday-Thursday 8am-5pm and Friday 8am-2pm via email: help@obozfootwear.com, or by phone: (406)-522-0319.

Shipment tracking information is available from within your shipping notification email. Due to processing, it can take up to 24 hours from the time your notification email arrives to your inbox for tracking info to show.

If you provided a valid email address when you placed your order, you will receive an email confirmation, followed by a shipping notification with tracking information for your package. To check the status of your order at any time, be sure to create an account and you can view order history under your account. Please keep in mind shipment tracking is only available from within your shipping notification email.

Please reach out to us via (406) 522-0319 or help@obozfootwear.com if it has been more than 7 business days without any tracking updates from shipping carrier. If it's been more than 10 business days with no update to your tracking, your item could be lost in transit, and we will gladly work to find a resolution.

To increase the likelihood of receiving your order before Wednesday, December 25, we recommend placing your order by 11:59 PM MST on Wednesday, December 17. Please note that delivery times cannot be guaranteed and may vary due to shipping carrier delays or other unforeseen circumstances.

We will have limited operations around the Thanksgiving holiday and from Monday, December 23, through Wednesday, January 1. Our office will be closed on the following dates:

• December 24 (Closed)
• December 25 (Closed)
• December 26 (Closed)
• December 31 (Closed)
• January 1 (Closed)
  

Please note: We will also be closed on weekends during this period.
For assistance, customer service can be reached at (406) 522-0319 or via email at help@obozfootwear.com.

No, Oboz does not currently do not offer exchanges or store credit on our website.

If an order is placed on or after Friday, November 1, 2025, it will be eligible for a return until January 15, 2026, or within 30 days from the arrival date, whichever comes later.

If your holiday return is outside the standard 30-day return period but falls within our holiday return window, please contact us at help@obozfootwear.com. We will assist you with the return process. Once your return is processed, you will receive an email with a shipping label and detailed return instructions.

Oboz Footwear offers free returns for footwear that is in brand new condition with the original packaging. If you would like to return an item purchased on www.obozfootwear.com, please do so within 30 days of your item’s arrival date. Please click here for additional information, and to start your return.

We currently offer Standard shipping (4-7 business days) and Express shipping (1-2 business days). Our preferred shipping carrier is FedEx. We currently only offer shipping to the USA. No international shipping.

Orders outside of the contiguous United States will ship Standard only at an increased shipping rate.

No. To ensure the highest standards of hygiene and product integrity, all sales of Oboz socks are final, and we maintain a zero-return policy for all sock purchases. However, if your socks arrive damaged or defective, please contact us within 7 days so we can review the issue and assist you.

Please allow up to 2-3 weeks from the day you send back your items for your refund to be reflected on your credit card statement. You will receive an email confirmation once your refund has been processed. Please feel free to contact the Customer Service Team at help@obozfootwear.com to get updates at any time.

No, refunds exclude original shipping costs. A refund will include cost of item/items + sales tax if applicable.

Returns can take up to 1-2 weeks to travel back to our warehouse and be processed. Please keep in mind that this may be longer during the holidays. You will receive an email confirmation regarding your refund once it has been processed.

We are not able to issue store credit at this time. Refunds will show up on your credit card statement.

 Orders placed using e-Gift card payment will receive a refund in their customer profile in the form of store credit.

If you haven't received your shipment confirmation, please check your Spam/Junk folder to confirm the email wasn't filtered there.

Another reason could be that it hasn't shipped yet or there was a typo in the email address field. If that's the case, please email us at help@obozfootwear.com.com with the name the order is under, and we can email your information to you.

Orders placed on www.obozfootwear.com are only able to ship within the United States.

To begin your return, please go to this link and have your order number ready.

Once your order has been shipped, you will receive a shipping confirmation to the email address you provided during checkout. This email will include the tracking number for your package. If you are having trouble finding this information, contact our Customer Service Team at 406-522-0319 or help@obozfootwear.com. You can also reach out through Live Chat at the bottom right hand corner of our site.

When logging in to your account, click "Forgot My Password" at the right of the "LOGIN" button. If you don't have success with this, please give us a call and we'll be happy to reset it for you.

There is a chance that you may have placed your order and checked out as a guest. If that is the case, we are more than happy to look your order up in our system. Please reach out tohelp@obozfootwear.com, call us at 406-522-0319, or Live Chat with us, and we will help.

Submit a warranty claim online here.

You can read our warranty policy here.

Repair outside of warranty?Currently Oboz does not offer in-house repairs. If your Oboz are outside of the one-year warranty period and are in need of repair, we recommend checking with your local shoe repair service or cobbler.

Oboz does not have the ability to perform any shoe repair at this time. Depending on the issue we recommend taking a look at our warranty policy to see if your shoes qualify. Otherwise, we recommend checking with a local cobbler to see if they may be able to help.

We sell flat and round replacement laces as well as aftermarket insoles.You can utilize our Dealer Locator to find your closest Oboz dealer who will help you find a suitable pair of replacement laces or our aftermarket insoles.

We cannot split pairs to provide single shoes. If you are interested in obtaining a single shoe, we suggest contacting the National Odd Shoe Exchange for assistance.

There are no refunds or exchanges to shoes received from warranty claims. Oboz asks that you please carefully select a style and size that fits before placing your warranty claim order. To ensure a correct fit we always recommend visiting your local Oboz retailer or if this is not possible we recommend checking out our Fit From Home video here.

See the video on how to trim your new Oboz insoles here.

Oboz does provide wide footwear for some products. You can filter footwear by shoes available in Wide when searching for Men’s or Women’s footwear. See the Men's models available in WIDE here. See the Women's models available in WIDE here.

Some Oboz shoes do run narrower than others, but we do not offer narrow width footwear. We always recommend visiting your local Oboz retailer to ensure the best fit. If this is not possible, call us at (406) 522-0319 (Mon-Fri, 9am – 5pm MTN standard time), email us at help@obozfootwear.com, or send us a chat to ask about shoes that tend to better suit narrow width feet.

Oboz does not produce custom footwear. We do feel that the different fits found across our outsoles, will accommodate a variety of foot shapes. We suggest contacting us or your local Oboz dealer to see if they can help find a style that fits your specific needs.

We always recommend visiting your local Oboz retailer to ensure the best fit. If this is not possible we do feel our products run true to size.

We always recommend visiting your local Oboz retailer to ensure the best fit. If this is not possible check out our Fit From Home video here.

Our approach to sustainability and ESG practices is to transform business by integrating a  benefit mindset for all people and places touched by our brand. We focus on three pillars:  Communities, Climate, and Circularity. Communities is all about positively impacting the wellbeing of people everywhere we do business. Climate is working towards a low-carbon future by reducing greenhouse gas emissions in line with global goals. And, lastly, focusing on Circularity is helping us to eliminate the linear take-make-waste approach to business. 

Through this approach, we can make decisions that positively impact people and the planet while continuing to operate a profitable business. For more details on our approach to Communities, Climate, and Circularity, check out this recent integrated report published by our parent company, KMD Brands.

We partner with factories in Vietnam and Cambodia, and have local factory staff that work alongside them. Our US-based product development team visits these factories regularly. Ongoing, in-person collaboration with our factory partners allows us to be closer to manufacturing processes, their workers, and the materials we use in our footwear. Tested in a lab and in the field, our materials are developed to our specifications and carefully selected from known suppliers, many of them located near each factory. All our material suppliers are verified for environmental and social compliance by our full-time factory staff.

We are committed to a standard of excellence in every aspect of our business including ethical and responsible conduct in all our operations. In line with this commitment, we have a Workplace Code of Conduct in place with requirements for our suppliers with respect to labor standards and working conditions. In addition to this Code, we collaborate with our suppliers on capacity-building initiatives, including worker sentiment surveys and training to promote gender equality within the workplace. Please see the KMD Brands Integrated Report for more information and case studies. Our program to protect workers’ rights is independently assessed by the Fair Labor Association to ensure international labor standards and best practices are reflected throughout our supply chain. 

We recognize the influence our purchasing practices have on workplace conditions and worker well-being. Oboz has a responsible purchasing policy and is strongly committed to responsible purchasing practices. This includes strong communication between sourcing and sustainability functions, and between sourcing teams and suppliers. 

“True To The Trail” encapsulates how we treat our people and our broader community. This includes continuing to expand our view and create an environment that is more open and inclusive. We know this trail is long and will have many peaks, valleys and summits to navigate.  Our Inclusion, Diversity, Equity, and Access (IDEA) work aims to recruit more people of diverse backgrounds onto the trail and into Oboz footwear, and into Oboz company doors. Our most recent IDEA Report includes the steps we have taken thus far as we work toward reaching the first summits.

Yes, we have a robust chemical policy and restricted substance list. TheOboz Chemical Policy and Restricted Substances Listis a detailed overview of our dedication to ensuring that the products we make are safe for workers, consumers, and the environment. This Policy is  based on the strictest global standards with regard to the environment, human health, and  product safety. The long-term objective of our chemical policy is to enable the continuous  advancement of chemical management best practices by taking a proactive stance on specific classes of chemicals that we are restricting in our products and replacing them with safe, effective and affordable alternatives. Many of these substances can be grouped into “Six  Classes,” each containing similar chemicals. The Six Classes approach allows us to better understand these harmful chemicals, their functions, where they are used, and how they can be eliminated.

A B Corp is a different way of doing business; it is a business structure that considers all stakeholders and balances purpose and profit. B Corps are a rapidly growing community driving a global movement of people using business as a force for good. B Corps around the world are together working towards a more inclusive, equitable and regenerative economic system. For us, our recent B corp certification will guide our sustainability and Environmental, Social & Governance (ESG) practices, and provides us with a framework for continuous improvement. The B Corp framework helps us make decisions that have an overall positive impact on people and the planet while continuing to operate a profitable business. This benefit mindset lies at the center of the Benefit Corporation or “B Corp” movement. Learn more about B Corp here.

We use the Higg Index to measure the environmental impacts of our supply chain and guide how where can improve. The Higg Facility Environmental Module is used by key suppliers to assess their facility’s performance across energy, environmental management systems, water, waste, wastewater, air emissions, and chemical management. This data is verified on-site and then analyzed for opportunities to collaborate on performance improvement. 

Transparency is fundamental to our approach to environmental, social, and governance practices. Oboz’ supplier list is publicly available via the Open Supply Hub, a collaborative supply chain mapping platform. The GPS map highlights the location and details of all final product manufacturers, traced inputs, and raw materials facilities. Choose KMD Brands as the Data Contributor, then filter by selecting Oboz from the Contributor List.   

We are aware of some Oboz impersonators out there—acting as Oboz through fake social and fraudulent online accounts, targeting you and other Oboz consumers by offering too-good-to-be-true deals on fake or counterfeit Oboz footwear. Please know that obozfootwear.com is the official website for Oboz and is currently the only website that Oboz is directly operating.

We are asking you to be diligent when looking to purchase Oboz footwear for yourself or for gifts, as these imposters are tricky. They use Oboz imagery, Oboz logos, and other assets that you may recognize as Oboz as click bait.Rest assured, though, that you can always find a list of authorized Oboz dealers here on our Dealer Locator. If you are looking to purchase Oboz directly from us, the only website you need to know isobozfootwear.com.

If you have accidentally purchased from a fraudulent site, please contact your bank/payment provider immediately to have them place a stop payment for the transaction. Please report any suspicious websites or social accounts to help@obozfootwear.com. We are working through legal channels to remove fraudulent websites.

If you have any questions about a specific website’s legitimacy as a seller of Oboz footwear, please reach out to us at help@obozfootwear.com.

Our eGift Cards can only be used on obozfootwear.com and not on any other websites or through retailers.

To redeem an obozfootwear.com eGift Card, enter the gift card code into the "Gift Card or Discount Code" field at checkout.

All eGift Card purchases are final sale. We will not refund any eGift Card purchases. No exceptions.

What happens when I make a return and redeemed an eGift Card with my purchase?We will gladly add the redemption amount to your account in the form of store credit. To access the store credit for future purchases, sign in to your account and the store credit will automatically appear at checkout . If you have any further questions, feel free to reach out to help@obozfootwear.com or through chat. If you don’t have an account, we will create one for you with a unique password and contact you directly with the details to access your account and store credit.

Yes, you can redeem multiple eGift Card purchases on obozfootwear.com.

Yes, you can purchase multiple eGift Cards on obozfootwear.com.

No, obozfootwear.com eGift Cards do not have an expiration date.

Please head tohttps://obozfootwear.com/en-us/gift-cards and at the bottom of the page you can enter the eGift Card number to access your balance. If you have any further questions, feel free to reach out to help@obozfootwear.com or through chat.

With a little bit of care, you can extend the life of your Oboz footwear. Cleaning, waterproofing and properly drying your shoes or boots can keep your feet dry and happy. Visit our Product Care page for the specifics.

Currently the Men's and Women's Arete, Katabatic, Whakata Trail, Whakata Coast, and Whakata Puffy styles are Vegan. Oboz cannot guarantee that our remaining products are 100% Vegan, since animal fats may be present in the cements that are used to bond our outsoles.

We do not give a specific temperature rating for our shoes as there is a wide variety of variables that can affect this: type of sock, activity, personal preference etc. We would recommend using our 200g Thinsulate® boots for high activity in cold weather and for every day activity in semi-cold weather. We would recommend using our 400g Thinsulate® boots for high activity in freezing temperatures and for every day activity in cold weather.

Our shoes and boots come with a range of heel drops from 8mm to 15mm depending on the model. Heel drop measurements for each model are approximate due to variances during product development and manufacturing.

To increase the likelihood of receiving your order before Thursday, December 25, we recommend placing your order by 11:59 PM MST onWednesday, December 17. Please note that delivery times may vary due to shipping carrier delays or other unforeseen circumstances.

We offer $5 standard FedEx ground shipping during the holiday season (5-7 business days).

If an order is placed on or after Saturday, November 1, 2025, it will be eligible for a return until January 15, 2026, or within 30 days from the arrival date, whichever comes later.

If your holiday return is outside the standard 30-day return period but falls within our holiday return window, please contact us at help@obozfootwear.com. We will assist you with the return process. Once your return is processed, you will receive an email with a shipping label and detailed return instructions.

We will have limited operations around the Thanksgiving holiday and from Monday, December 23, through Wednesday, January 1. Our office will be closed on the following dates:

• November 27 (Closed)
• November 28 (Closed)
• December 24 (Closed)
• December 25 (Closed)
• December 26 (Closed)
• December 31 (Closed)
• January 1 (Closed)

Please note: We will also be closed on weekends during this period.
For assistance, customer service can be reached at (406) 522-0319 or via email at help@obozfootwear.com.

We're here for you. If you have comments, questions, or any concerns, you can email help@obozfootwear.com or call us directly at 406-522-0319.