Due to our delay in processing warranty claims over the last year because of the pandemic, please expect some delays. Please note that we process all warranty claims on a first-come, first-served basis. We greatly appreciate your patience!
Oboz® Footwear Warranty
Oboz footwear is covered by a limited 1-year warranty against manufacturing defects in materials and workmanship. Issues of size, or damage due to normal wear and tear, abuse, or accidents are not covered by our warranty.
EXCEPT AS PROVIDED EXPRESSLY HEREIN, OBOZ DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
If you think you have an issue that’s covered by our warranty, please take your item to the Oboz retailer where they were purchased for evaluation. For footwear purchased on www.obozfootwear.com, please click below to learn more, and to start your warranty claim.
Oboz® O FIT Insole™ Plus True Guarantee
If you’re not satisfied with your new Oboz O FIT Insole™ Plus insoles, you can return them within 60 days of purchase. Please return them with your receipt to the place where you purchased them. A refund or credit will be given per the the retailer’s return policy. For Oboz O FIT Insole™ Plus insoles purchased on www.obozfootwear.com, you may return the new Oboz O FIT Insole™ Plus insoles within 30 days of purchase for a refund.
This Oboz® O FIT Insole™ Plus True Guarantee applies only if the insoles have not been trimmed, abused, misused or improperly cleaned.
Oboz® O FIT Insole™ Plus Warranty
Oboz® O FIT Insole™ Plus insoles are covered by a limited 60-day warranty against manufacturing defects in materials and workmanship. Issues of size, or damage due to normal wear and tear, abuse or accidents are not covered by this warranty.
If you think you have an issue that’s covered by our warranty, please take your Oboz® O FIT Insole™ Plus insoles to the Oboz retailer where they were purchased for evaluation. For insoles purchased on www.obozfootwear.com, please click below to learn more, and to start your warranty claim.
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Here are a couple of things you'll want to keep in mind:
- Filling out the warranty claim form doesn't necessarily mean we will replace your shoes or O FIT Insole™ Plus
- We will thoroughly investigate the troubles you've had and do our best to find a solution
- If we did not process the original transaction, we will not be able to offer a refund for warranty claims that you've chosen to process directly through us
- We request that all shoes returned to Oboz be clean and dry
- Typically, the warranty process takes between 2-3 weeks.
- We require that shoes, boots and O FIT Insole™ Plus insoles being submitted for a warranty claim be evaluated before a replacement pair can be issued
- We do not have the ability to perform in-house boot repairs; we recommend contacting your local cobbler for assistance
To help reduce waste, we ask that you not include excess packaging materials with your return.
Are you thru-hiking and have a warranty claim?
If you are currently thru-hiking, please email us at email@example.com and tell us your situation. Please also include pictures showing your footwear’s issue(s).
Items not covered under warranty
- Shoes purchased more than one year ago
- Shoes not purchased at an authorized Oboz retailer or on www.obozfootwear.com
- Issues related to wear and tear through intended use, such as tread wear or frayed webbing
- Issues related to size, fit, or comfort. This is the responsibility of the owner and should be returned within the 30-day return window if the footwear does not fit or feel comfortable
- Broken or damaged laces and worn soles
- Previously warrantied shoes
- Issues related to performance expectations