Company Overview
Obōz Footwear is a wholesale brand founded in 2007. Our home, Bozeman, Montana, is an outdoor adventurer’s paradise and is what motivates us to lace up daily to explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. Bozeman also inspired our name: Outside + Bozeman = Obōz. The four points of our compass—People, Community, Foot and Experience—guide everything we do in staying “True to the Trail.” We also plant a tree for every pair of footwear sold, and have since our beginning.
We are an Equal Opportunity Employer and all applications will be reviewed based on skill and qualifications for the role. As the “True to the Trail” brand, we are committed to being true to our people and hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Our HQ is powered by clean wind energy – 100% of our office power comes from wind farms in Central Idaho and Washington. We carbon-offset our shoe shipments, employee travel and the office utility bill. And, the shoes we don't sell make a difference, too – we donate our unsellable (but still trail-worthy) shoes, partnering local and national non-profits to find feet in need.
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Obōz Footwear is looking for a Dealer Services Representative to join the team!
Position Overview
This position is located in Bozeman, MT.
The Dealer Services Representative is responsible for ensuring that our Dealers (primarily outdoor specialty retail stores) and Sales Representatives receive the best service based on Oboz standards of accuracy, responsiveness, and satisfaction.
Day to day responsibilities include;
- Managing your assigned territories and key account contacts, being familiar with and developing relationships that allow you to provide the best level of support.
- Developing solid working relationships with the sales rep agencies in the territories you are assigned.
- Understanding the product line architecture, end use, and fit well enough to make recommendations to Dealers and Consumers.
- Being a subject matter expert of the Oboz ERP system.
- Understanding and maintaining customer card files within the ERP - housing contact and shipping info, in-season terms/discounts, sales rep data, etc.
- Managing sales orders (preseason and at-once) in the ERP system including order entry, uploading, revisions, auditing, etc.
- Creating reports on product trends, issues, complains and other relevant information.
- Managing key and select account requirements and processes - vendor guidelines, value added services, etc.
- Assisting customer service team by fielding calls, emails and other communications with our end-consumers when needed.
- Accomplishing tasks and support within our service level agreements, timelines and expectations.
About you…
You will have an excellent customer service attitude, strong willingness to learn every day and strong communication skills. You have a strong attention to detail and accuracy and like to problem solve. You have a bachelor's degree or high school diploma with a minimum of 3 years customer service experience. ERP system experience, outdoor industry experience and/or retail experience is a plus.
Company Social Responsibility
- Display an active commitment towards brand purpose and values.
- Embrace opportunities to introduce new, sustainable ideas for innovation.
- Support the promotion of human rights throughout the business.
- Acts without delay to address serious human rights and labor rights violations that threaten the safety and wellbeing of Oboz employees, customers or those working in factories as part of the Oboz global supply chain.
- Follow all company procedures and policies as specified in the Oboz company handbook and support company efforts in all environmental, social and governance (ESG) actions.
Company Culture
Oboz has a small but growing family-feel team. We are collaborative and thrive on cross-functional relationships. We care about our customers, the outdoors, and each other. Our office is relaxed and non-conventional with a dog-friendly culture and we have world class trails right outside our front door. We love the outdoors and are passionate about doing the right thing for a more sustainable world for us all to share. We are proud of our amazing brand, and we want to share our success with other passionate people who enjoy working in a fast-paced industry and share our company values.
Compensation
As well as amazing footwear benefits and awesome folks to work with, Oboz offers a competitive compensation and benefits package including Medical, Dental, and vision, 401k retirement and paid time off.
Want to join us?
Role located in Bozeman, MT.
Apply Here. Review of resumes will begin immediately and will continue until the position is filled.