Company Overview

Obōz Footwear is a wholesale brand founded in 2007. Our home, Bozeman, Montana, is an outdoor adventurer’s paradise and is what motivates us to lace up daily to explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. Bozeman also inspired our name: Outside + Bozeman = Obōz. The four points of our compass—People, Community, Foot and Experience—guide everything we do in staying “True to the Trail.” We also plant a tree for every pair of footwear sold, and have since our beginning.

We are an Equal Opportunity Employer and all applications will be reviewed based on skill and qualifications for the role. As the “True to the Trail” brand, we are committed to being true to our people and hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Our HQ is powered by clean wind energy – 100% of our office power comes from wind farms in Central Idaho and Washington. We carbon-offset our shoe shipments, employee travel and the office utility bill. And, the shoes we don't sell make a difference, too – we donate our unsellable (but still trail-worthy) shoes, partnering local and national non-profits to find feet in need.

Obōz Footwear is looking for a Dealer and Customer Service Manager to join the team!

Position Overview

This role is a key to our success – leading the teams that serve as the face of Oboz.

This role ensures that our Dealers, Sales Representatives and Consumers receive the best service based on Oboz standards of accuracy, responsiveness, and satisfaction. This position manages a team of Dealer and Customer Service Representatives.

Developing and maintaining standard operating procedures (SOPs), serving as a Subject Matter Expert (SME) for systems, and proactively finding solutions are key expectations.

The person in this role needs to have ERP experience, solid Excel skills, a curious nature – to identify risks and opportunities, and a customer-first approach.

Key Areas of Responsibility

Dealer Services

  • Ensure systems and SOPs are in place to provide excellent service to our Dealers.
  • Be a SME of the Oboz ERP (Logon) system. Understand in depth the system functionality, identify and create use cases for changes or additions, have a comfort level in exploring how the ERP system is set up and could be optimized.
  • Be familiar with the account base of a primarily outdoor industry multi- and single-door retailers (Dealers).
  • Build strong relationships and rapport with Dealers and Sales Reps; develop a process to regularly gather feedback and gauge satisfaction.
  • Create and maintain SOPs to ensure accuracy in pre- and in-season orders, customer information, application of discounts and terms, etc.
  • Conduct regular (seasonal or other) audits to ensure SOP adherence.
  • Ensure the customer cards in the ERP are maintained and accurate with a regular cadence of review and auditing.
  • Understand and utilize ERPs allocation functionality to ensure high order fill rates and optimized inventory.
  • Have a strong understanding of EDI, vendor guidelines and routing, Value Added Services (VAS), Drop Ship guidelines, etc. In this role, communicate pros/cons of adding these services based on cost and our ability to execute with excellence.
  • Have a working knowledge of the B2B platform and the connectivity with data/accuracy with the ERP system.
  • Work with Order Management and Logistics to ensure pick tickets, prioritization, and other information is communicated to our 3PL in a timely and clear manner.


  • Understand the fiscal year revenue targets and the monthly forecast.
  • Manage the order book and the at once orders to meet the financial targets
  • Review orders on hold for credit, changes or inventory and ensure any issues are resolved to ship the orders in-full and on-time.

Customer Service

  • Ensure systems and SOPs are in place to provide excellent service to our Customers.
  • Be a SME of Freshdesk, Yotpo and other systems and tools for Customers connectivity.
  • Create the SLA for Yotpo (levels, turnaround time, etc.)
  • Identify FAQs and responses – for prompt and consistent replies to Customers inquiries.
  • Identify SOPs for Warranty processing and sharing insights and info with Product Development
  • Identify SOPs for Return Authorizations from Consumers via E-Com

People Management

  • Model the behavior of the Oboz culture and service level we want to provide Dealers and Customers.
  • Coach, mentor and develop staff.
  • Work cross-departmentally to ensure DSRs and CSRs have the sales, product and brand knowledge required for their roles.
  • Regularly review how the DSRs are organized, using territory and account details to balance workload.
  • Measure team and individual performance.

Leadership + Other

  • Model and uphold company policies, procedures, values, and culture.
  • Communicate clearly, concisely, and frequently so the team and individuals work cohesively with internal and external partners.
  • Contribute to the creation and management of department expense budgets as requested.

Essential Qualities

  • Strong ERP experience (ideally with implementation experience)
  • Solid Excel experience
  • Strong time management and priority setting skills with high levels of attention to detail.

Qualifications and Experience Requirements

  • Bachelor’s degree in business, communications, or related field.
  • Minimum of 4 years leadership experience preferably in a customer focused position.
  • Outdoor industry product experience strongly valued.

Company Social Responsibility

  • Display an active commitment towards brand purpose and values.
  • Embrace opportunities to introduce new, sustainable ideas for innovation.
  • Support the promotion of human rights throughout the business.
  • Acts without delay to address serious human rights and labor rights violations that threaten the safety and wellbeing of Oboz employees, customers or those working in factories as part of the Oboz global supply chain. 
  • Follow all company procedures and policies as specified in the Oboz company handbook and support company efforts in all environmental, social and governance (ESG) actions.


Company Culture

Oboz has a small but growing family-feel team. We are collaborative and thrive on cross-functional relationships. We care about our customers, the outdoors, and each other. Our office is relaxed and non-conventional with a dog-friendly culture and we have world class trails right outside our front door. We love the outdoors and are passionate about doing the right thing for a more sustainable world for us all to share. We are proud of our amazing brand, and we want to share our success with other passionate people who enjoy working in a fast-paced industry and share our company values.


As well as amazing footwear benefits and awesome folks to work with, Oboz offers a competitive compensation and benefits package including Medical, Dental, and vision, 401k retirement and paid time off.

Want to join us? 

Role located in Bozeman, MT.

Apply Here. Review of resumes will begin immediately and will continue until the position is filled.