Company Overview

Obōz Footwear was founded in 2007. Our home, Bozeman, Montana, is an outdoor adventurer’s paradise and is what motivates us to lace up daily to explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. Bozeman also inspired our name: Outside + Bozeman = Obōz. The four points of our compass—People, Community, Foot and Experience—guide everything we do in staying “True to the Trail.” We also plant a tree for every pair of footwear sold, and have since our beginning.

We are an Equal Opportunity Employer and all applications will be reviewed based on skill and qualifications for the role. As the “True to the Trail” brand, we are committed to being true to our people and hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Our HQ is powered by clean wind energy – 100% of our office power comes from wind farms in Central Idaho and Washington. We carbon-offset our shoe shipments, employee travel and the office utility bill. And, the shoes we don't sell make a difference, too – we donate our unsellable (but still trail-worthy) shoes, partnering local and national non-profits to find feet in need.

********

Obōz Footwear is looking for a IT Support Specialist to join the team!

 

Position Overview

KMD Brands (headquartered in Australia) has three brands based in North America – Oboz footwear (HQ Bozeman, Montana), Rip Curl (US HQ San Clemente, CA) and Kathmandu (Vancouver, BC, Canada). This position will be based in Bozeman, MT and will support the teams in all three locations.

Desktop Support

  • Service and support the Oboz head office by managing all IT issues and requests.
  • Support Rip Curl US and the Canada office – by addressing support tickets.
  • On-board and off-board laptops and other IT tools for new and existing employees.

Service

  • Excellent customer service – meeting/exceeding communicated SLAs/response times.
  • A high level of technical support is required. 
  • Strong familiarity with Microsoft O365 software. D365 experience a plus.
  • Build solid relationships with all internal customers.
  • Problem resolution should be proactive.

Projects / Other

  • Liaison with external support vendors to manage service delivery and support to ensure this is completed to a satisfactory level.
  • Effectively communicate to all customers, both internal and external.
  • Participate and support KMD and/or brand-level IT initiatives (laptop refresh, software changes, etc.)

Skills

  • Ability to work autonomously – given direct supervisor will be based in San Clemente, CA.
  • Troubleshooting skills and critical thinking are required to diagnose and resolve IT issues.
  • Ability to communicate with internal consumers in non-technical terms so they understand the process/steps to resolve issues.
  • Continuous improvement is a critical part of this role. Providing feedback to the US IT Manager and developing documentation will enable us to continually strive to provide better services across the business for all customers.

What You Bring

  • Tertiary qualification in the field of computer science and/or 4 years equivalent work experience.
  • Extensive and relevant knowledge of a broad range of computer hardware.
  • Experience with Microsoft software, desktop and server operating systems.
  • Working knowledge of a range of diagnostic techniques and utilities.

Preferred:

  • More than 3 years’ experience in Application support.

Company Social Responsibility

  • Display an active commitment towards brand purpose and values.
  • Embrace opportunities to introduce new, sustainable ideas for innovation.
  • Support the promotion of human rights throughout the business.
  • Acts without delay to address serious human rights and labor rights violations that threaten the safety and wellbeing of Oboz employees, customers or those working in factories as part of the Oboz global supply chain.
  • Follow all company procedures and policies as specified in the Oboz company handbook and support company efforts in all environmental, social and governance (ESG) actions.


Company Culture

Oboz has a small but growing family-feel team. We are collaborative and thrive on cross-functional relationships. We care about our customers, the outdoors, and each other. Our office is relaxed and non-conventional with a dog-friendly culture and we have world class trails right outside our front door. We love the outdoors and are passionate about doing the right thing for a more sustainable world for us all to share. We are proud of our amazing brand, and we want to share our success with other passionate people who enjoy working in a fast-paced industry and share our company values.


Compensation

As well as amazing footwear benefits and awesome folks to work with, Oboz offers a competitive compensation and benefits package including Medical, Dental, and vision, 401k retirement and paid time off.


Want to join us? 

Role located in Bozeman, MT.

Apply Here. Review of resumes will begin immediately and will continue until the position is filled.